Technical Support & Service

• Provide post-installation technical support to clients.
• Diagnose and troubleshoot mechanical and electrical equipment issues.
• Coordinate with technical and engineering teams for complex problem resolution.
• Conduct site visits when required for inspection, repair, or supervision.

Customer Relationship Management

• Respond promptly to service requests and complaints.
• Maintain regular follow-up with customers to ensure issue resolution.
• Ensure high levels of customer satisfaction and service quality.

Service Coordination & Documentation

• Maintain service logs, reports, and maintenance records.
• Track warranty claims and ensure proper documentation.
• Coordinate spare parts availability with procurement and store departments.
• Prepare service reports after each visit and share with relevant stakeholders.

Preventive Maintenance

• Plan and schedule preventive maintenance visits.
• Educate clients on equipment handling and maintenance practices.
• Identify opportunities for service contracts or extended warranties.

Internal Coordination

• Liaise with sales and project teams to ensure smooth handover of completed projects.
• Provide feedback to engineering and design teams for product improvement.
• Qualification: Bachelor’s degree (Engineering preferred – Mechanical, Electrical, Industrial, or relevant field).
• Experience: 1–2 years in after-sales service, maintenance, or technical support within an engineering or manufacturing company.
• Good communication and customer-handling skills.
• Proficiency in MS Office (Excel, Word).