Job Overview

We are seeking a dedicated and enthusiastic Call Centre representative to join our team. This part-time position is ideal for fresh graduates looking to gain valuable work experience and develop their communication skills. As a Call Centre representative, you will be the first point of contact for our customers, providing them with assistance, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate information about products and services to customers.
• Resolve customer inquiries and issues in a timely manner.
• Maintain updated knowledge of company products and services.
• Record detailed and accurate customer information and communications into the system.
• Collaborate with team members to resolve more complex issues.
• Follow up with customers to ensure satisfaction and service quality.
• Meet or exceed call handling and quality metrics.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Basic computer skills and familiarity with customer service software.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing work schedules.

Qualifications

• Fresh graduates are encouraged to apply.
• High school diploma or equivalent; additional education or training is a plus.
• Prior customer service or call centre experience is beneficial but not required.

We offer a friendly and supportive work environment where you can grow your skills and knowledge in customer service. If you are a motivated individual with a passion for helping others, we invite you to apply.