Responsibilities:

• Make outgoing calls to potential and existing customers to promote products and services.
• Answer incoming calls from customers for inquiries, order status, and other concerns.
• Maintain a high level of customer service by actively providing accurate information and solutions.
• Document customer interactions and maintain up-to-date records of all communications in the company's database.
• Meet or exceed daily call targets and other performance metrics as set by management.
• Assist in resolving customer complaints and follow up to ensure satisfaction.
• Cross-sell or up-sell products and services when appropriate.

Requirements:

• Excellent communication skills, both verbal and written.
• Ability to handle a high volume of calls efficiently.
• Strong listening and problem-solving skills.
• Customer service-oriented with a positive attitude.
• Comfortable handling rejection and objections in a professional manner.
• Ability to work independently and as part of a team.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in a relevant field preferred.
• Basic computer skills, including proficiency in MS Office and CRM systems.
• Fresh graduates are encouraged to apply; prior customer service or telemarketing experience is a plus.
• Ability to work on-site and commit to full-time hours.
• Willingness to learn and adapt to new processes and technologies.