Responsibilities:

• Engage with potential and existing customers through inbound and outbound calls.
• Provide information about products and services, answer questions, and address customer concerns.
• Maintain detailed and accurate records of customer interactions in the database.
• Follow up on leads and prospects to secure new business and ensure customer satisfaction.
• Collaborate with the sales team to strategize and achieve sales targets.
• Handle customer complaints and provide appropriate solutions in a timely manner.
• Adhere to company policies, procedures, and quality standards in communication.

Requirements:

• Ability to work full-time on-site.
• Excellent verbal communication and interpersonal skills.
• Basic computer skills and familiarity with CRM software is an advantage.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Customer-focused with the ability to maintain professional conduct under pressure.

Qualifications:

• Fresh graduates are encouraged to apply.
• High school diploma or equivalent; any additional certification in sales or customer service is a plus.
• Demonstrated ability to communicate effectively in English.
• Willingness to learn and adapt to new systems and processes.
• A positive and proactive attitude towards achieving goals.