We are looking for a responsible and detail-oriented individual to manage customer interactions and order processing through Website & WhatsApp. The ideal candidate should be organized, responsive, and capable of handling multiple tasks efficiently.

Key Responsibilities:

• Handle customer queries via WhatsApp (chat & calls) in a timely and professional manner
• Manage and process customer orders
• Confirm orders with customers before dispatch
• Coordinate and ensure timely dispatch of orders
• Follow up with customers regarding their orders
• Manage order tracking and resolve related issues
• Handle payment tracking, including COD (Cash on Delivery) accounts
• Maintain and prepare reports for COD and payments
• Perform basic website management tasks (e.g., uploading product images, updating prices, etc.)

Requirements:

• Good communication skills
• Basic understanding of order management and customer handling
• Familiarity with WhatsApp Business
• Basic knowledge of website handling (preferred)
• Organized and detail-oriented
• Ability to multitask and meet deadlines