Customer Care Representative

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? At Orange Tree Systems, we’re looking for an incredible resource who can do wonders in the world of CX (Customer Experience). When a regular person is having difficulty handling or resolving a particular customer grievance, that’s where you come into play.

As our Customer Care Specialist, you are not only here to solve problems, you are here to change the way customers feel about them. You will be the voice of calm in tense moments, the guide when things feel confusing, and the person who makes customers say, “That was handled brilliantly.”

What you’ll do (Key Responsibilities)

• Respond to inbound calls and greet customers professionally, acting as the first point of contact.
• Manage front desk inquiries confidently, provide accurate information, and direct visitors or callers to the right person or department.
• Schedule, confirm, reschedule, and cancel appointments based on customer needs and team availability, ensuring the calendar stays accurate and up to date.
• Collect and verify customer details needed for bookings and service requests, including contact information, availability, and reason for visit or call.
• Forward calls and route messages to the appropriate teams with clear context so handoffs are smooth and nothing is missed.
• Maintain organized records of appointments, call logs, and customer notes, documenting actions taken and any required follow ups.
• Support basic service requests and front desk tasks while maintaining a welcoming, efficient, and professional environment.

What we’re looking for

• Strong communication skills with a warm, solution-focused tone.
• Ability to stay composed under pressure and handle complaints with maturity.
• Excellent listening skills and attention to detail.
• Comfortable managing multiple tasks such as responding to calls, scheduling appointments, and updating records.
• A mindset built around ownership, accountability, and customer advocacy.
• Basic computer skills and comfort using customer service systems or CRMs.

Why Orange Tree Systems?

At Orange Tree Systems, you’ll be part of an environment built for growth. We believe in developing people through real support, steady learning, and the freedom to take ownership of your work. If you’re looking for a workplace where your skills can expand, your confidence can grow, and your effort is recognized, you’ll feel at home here with market competitive salary and no boss culture.

Location: Quaid E Azam Industrial Estate, Lahore

Timings: 6:00 PM - 3:00 AM (Night Shift)