Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats
• Respond promptly to customer inquiries and resolve issues efficiently
• Provide accurate information about products, services, and company policies
• Maintain customer records and update databases
• Escalate complex issues to the relevant department when required
• Follow communication procedures, guidelines, and policies
• Achieve daily, weekly, and monthly performance targets (KPIs)
• Ensure customer satisfaction and maintain service quality standards

Required Skills & Qualifications:

• Minimum intermediate or bachelor’s degree
• Strong communication skills (English & Urdu)
• Good problem-solving abilities
• Basic computer knowledge (MS Office, CRM systems)
• Ability to work in a fast-paced environment
• Strong listening and interpersonal skills