Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.
• Handle and resolve customer complaints efficiently.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Process orders, forms, applications, and requests.
• Follow up to ensure resolution of customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Collaborate with team members and departments to improve customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt and respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work in person full-time during business hours.

Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• 1-2 years of experience in a customer service role.
• Proficient in English; additional languages are an advantage.
• Comfortable using computers and familiar with office software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Friendly and supportive work environment.