Location: On-site – Lahore

Team: Customer Success

About the Role

We’re hiring a Customer Success Associate to manage relationships with our business clients. You’ll ensure adoption, retention, and growth — acting as the strategic partner between clients and internal teams.

What You’ll Do

• Own client relationships post-implementation
• Drive product adoption and usage
• Conduct regular check-ins and performance reviews
• Identify upsell and renewal opportunities
• Translate client feedback into product insights
• Work cross-functionally with Product, Tech, Growth, and Support

What We’re Looking For

• 1–3 years of experience in Customer Success, Account Management, or B2B roles
• Strong communication and stakeholder management skills
• Analytical thinking and comfort with data
• Ability to manage multiple client accounts

Nice to Have

• Familiarity with Power BI or SQL
• SaaS or tech startup experience