Haball is a B2B FinTech company delivering cutting-edge automated payment and digital financing solutions. Focused on empowering manufacturers and corporations, Haball specializes in managing large-scale supply chains with efficiency and innovation. The company is dedicated to transforming traditional business operations through seamless digital ecosystems, creating value for its partners and stakeholders.

Role Description

This is a full-time on-site role based in Karachi Division for a Customer Service Executive. The primary responsibilities include ensuring customer satisfaction, enhancing customer retention, engaging with clients to provide exceptional support, and managing client accounts effectively. The role also involves analyzing customer needs and resolving issues to build lasting relationships while enhancing processes to improve overall service quality.

Qualifications

• Proven skills in customer satisfaction and customer retention to ensure a positive client experience and foster loyalty.
• A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
• Knowledge of the FinTech industry or supply chain management is a plus.