Customer Support & Complaint Handling

• Receive and respond to customer inquiries via phone, email, or WhatsApp.
• Register complaints and service requests in the system.
• Provide timely updates to customers regarding service status.
• Ensure proper follow-up until issue resolution.

Service Coordination

• Coordinate with technical/service engineers for scheduling visits.
• Track service tickets and ensure adherence to response timelines.
• Escalate critical issues to the concerned department when necessary.

Documentation & Reporting

• Maintain accurate customer records and service logs.
• Prepare daily and weekly service reports.
• Track warranty claims and ensure proper documentation.

Customer Relationship Management

• Maintain professional and courteous communication at all times.
• Conduct follow-up calls after service completion to ensure customer satisfaction.
• Identify recurring issues and report trends to management.

Administrative Support

• Support invoicing related to service jobs.
• Coordinate spare parts requests with relevant departments.
• Qualification: Bachelor’s degree
• Experience: Minimum 1 year of experience in customer service, preferably in after-sales or service coordination.
• Strong communication and interpersonal skills.
• Basic knowledge of MS Office (especially Excel).
• Ability to handle complaints professionally and work under pressure.