Key Responsibilities

• Monitor and confirm dispatch of all re-attempt parcels.
• Verify in-house sheets and prepare daily open-parcel reports.
• Report damaged parcels with cross-verification from OPS.
• Handle fake delivery attempts and arrange same-day deliveries where required.
• Maintain and report replacement records including received, booked, forwarded, and pending with reasons.
• Monitor POA quality.
• Track shipper-advised and Phase-II handover parcels.
• Prepare reconciliation and backend re-attempt reports and submit before 6 PM.
• Manage POD complaints and provide accurate PODs.
• Maintain rider performance records and report low performers.
• Supervise front and back desk staff and ensure SOP compliance.
• Attend OPS meetings and coordinate branch operations.
• Prepare daily performance reports including dispatch vs. delivery, returns, rider attendance, fake attempts, replacements, etc.
• Ensure same-day booking of replacement numbers.

Key Skills Required

• Good knowledge of MS Excel
• Strong time management skills
• People management and team supervision skills
• Ability to lead the zone team in the absence of the Zonal Executive (Acting ZE)
• Strong communication skills
• Problem-solving and coordination ability