Experience & Operations Executive

Role Purpose

Own end-to-end execution of programs and experiences—from planning and coordination to on-ground delivery and follow-up—ensuring smooth operations and high-quality participant experiences.

Key Responsibilities

1. Operations & Coordination

• Manage registrations, participant communication, and databases.
• Plan and execute logistics (venues, schedules, facilitators, materials).
• Coordinate programs and ensure timely, high-quality delivery.
• Support budgeting, cost tracking, and basic P&L reporting.

2. Program Execution & Experience

• Lead on-ground execution of sessions, events, and experiences.
• Manage the full participant journey (inquiry → experience → follow-up).
• Host participants and ensure a smooth, engaging experience.
• Handle issues proactively and coordinate with facilitators/partners.

3. Communication & Content Support

• Manage WhatsApp, email, and social media interactions.
• Support content creation and capture on-ground moments.
• Ensure consistent, professional communication across platforms.

4. Administration

• Oversee daily office operations, vendors, and supplies.
• Maintain an organized and well-functioning workspace.

Working Requirements

• 10:00 AM – 5:00 PM (Mon–Fri) plus flexibility for events
• Weekend availability required (weekday off in lieu)
• High ownership, reliability, and responsiveness expected

Profile

• 1–3 years in operations, events, or similar roles
• Strong communication and coordination skills
• Detail-oriented, proactive, and comfortable on-ground
• Interest in experiential or community-driven work