Job Summary:

We are seeking motivated and articulate female staff for the roles of Call Handling and Social Account Handling for platforms such as Facebook and Zameen.com. This is a full-time, on-site position ideal for candidates with less than one year of experience looking to develop their skills in customer service and social media management.

Key Responsibilities:

• Answer and manage incoming calls in a professional manner.
• Provide accurate information to callers and resolve customer inquiries.
• Engage with customers via social media platforms, ensuring prompt and effective communication.
• Handle social media accounts, including responding to comments, messages, and interactions on platforms like Facebook and Zameen.com.
• Maintain records of communications and interactions with customers.
• Assist in developing social media strategies to enhance customer engagement.
• Participate in training sessions and meetings to improve service skills and learn about company updates.

Requirements:

• Excellent verbal and written communication skills.
• Strong customer service skills and a friendly, professional demeanor.
• Basic understanding of social media platforms, particularly Facebook and Zameen.com.
• Ability to multitask and manage time effectively.
• Quick learner with a willingness to develop and adapt to new tools and techniques.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or social media management is a plus.
• Previous experience in customer service or social media handling is beneficial but not required.

Personal Attributes:

• Dependable and punctual with a strong work ethic.
• Positive attitude and ability to work well within a team environment.
• Proactive approach to dealing with issues and problem-solving.

Additional Information:

• Training will be provided to familiarize new hires with company protocols and specific social media handling techniques.
• Opportunity to grow within the company for candidates demonstrating exemplary performance and initiative.