Responsibilities: - Oversee daily operations of the hospitality department to ensure efficiency and high standards of service. - Develop and implement customer service policies and procedures to enhance guest satisfaction. - Manage staff schedules and responsibilities, ensuring all shifts are adequately covered. - Coordinate with other departments, such as marketing and sales, to enhance guest experiences and promote services. - Handle guest complaints and resolve issues promptly and effectively. - Monitor inventory and order supplies as necessary to maintain service standards. - Ensure compliance with health and safety regulations. - Conduct regular training sessions and workshops for staff to maintain high levels of service. - Prepare reports on financial performance and customer feedback to strategize improvements. Requirements: - Proven experience in hospitality management or similar role for 6-10 years. - In-depth knowledge of hospitality industry best practices and service principles. - Strong leadership and management skills. - Excellent communication and interpersonal skills. - Ability to multitask and work under pressure. - Problem-solving skills with a proactive approach to addressing issues. - Strong organizational and time management capabilities. - Familiarity with industry-related software applications. Qualifications: - Bachelor’s degree in Hospitality Management, Business Administration, or a related field. - Certification in Hotel Administration (CHA) or similar credentials is a plus. - Proficient in Microsoft Office Suite and hospitality management software. - Fluent in multiple languages is an advantage.