Responsibilities:

• Oversee all aspects of hospitality operations, ensuring excellent guest experiences.
• Manage staff including recruiting, training, scheduling, and evaluating performance.
• Develop and implement strategies to enhance customer satisfaction.
• Monitor budgets, financial plans, and sales to ensure profitability.
• Establish and uphold high standards of cleanliness and service.
• Coordinate with vendors and suppliers to maintain quality service and inventory.
• Handle customer complaints and resolve issues promptly and efficiently.
• Ensure compliance with health, safety, and legal regulations.
• Conduct regular meetings with staff to discuss operational goals and customer feedback.
• Work closely with other departments to create and execute promotional events and activities.

Requirements:

• 3-5 years of experience in hospitality management or similar roles.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proven ability to develop and implement successful strategies.
• Capable of working in a fast-paced environment.
• Proficient in budgeting, financial analysis, and sales forecasting.
• Customer service-oriented mindset with problem-solving capabilities.
• Familiarity with health and safety standards in the hospitality industry.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Certification in hospitality management or similar credentials is a plus.
• Strong understanding of customer service principles and practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills:

• Strong organizational and multitasking skills.
• Excellent leadership and management capabilities.
• Competency in financial operations and budget management.
• Effective negotiation and conflict resolution skills.
• General knowledge of food and beverage operations.