Job Summary: A Hospitality Officer is responsible for ensuring a positive experience for guests by managing daily operations, addressing guest inquiries, and ensuring the facility is well-maintained and welcoming. This role requires excellent customer service skills, the ability to handle multiple tasks, and a commitment to creating a welcoming environment for all guests. Key Responsibilities: - Greet and assist guests upon arrival and during their stay. - Handle guest inquiries, complaints, and requests promptly and efficiently. - Coordinate and manage front desk activities, including reservations, check-ins, and check-outs. - Monitor facility cleanliness and appearance, ensuring all areas meet hospitality standards. - Collaborate with housekeeping and maintenance staff to address and resolve any issues. - Maintain accurate records of guest information, financial transactions, and facility usage. - Assist with organizing and implementing events and activities for guests. - Provide information on local attractions, transportation, and other guest services. - Ensure compliance with health and safety regulations within the hospitality facility. Requirements: - 1-2 years of experience in hospitality, customer service, or a related field. - Strong interpersonal and communication skills. - Ability to handle stressful situations with professionalism and tact. - Knowledge of booking systems and office software, such as MS Office. - Flexibility to work in shifts, including evenings, weekends, and holidays as required. - A customer-focused approach with a friendly and enthusiastic attitude. Qualifications: - High school diploma or equivalent; a degree or coursework in hospitality management is a plus. - Proven experience in a similar role preferred. - Basic understanding of accounting and billing procedures. - Ability to work independently as well as part of a team. - Attention to detail and strong organizational skills. Work Environment: - Primarily works in person at the hospitality facility. - Fast-paced and dynamic environment requiring multitasking. - Interaction with diverse guests and staff on a daily basis. Additional Information: - Full-time position with opportunities for growth and development within the hospitality industry. - Requires a commitment to maintaining high levels of customer satisfaction and facility standards.