Job Type:

Full-Time | Hybrid | Karachi

Who We're Looking For

The ideal Onboarding Specialist at Blink is someone who has:

Qualifications:

• Bachelor’s degree in Business, Communications, or a related discipline with a focus on client-facing roles
• Basic understanding of onboarding processes, client lifecycle, and customer success practices
• Strong communication and interpersonal skills
• Ability to explain product features and workflows in a clear and simple manner
• Good organizational and time management skills
• Problem-solving mindset with attention to detail
• Confidence in handling client interactions professionally
• Familiarity with CRM tools and basic system configurations is a plus
• Ability to coordinate with multiple teams and manage tasks efficiently
• Willingness to learn new systems, products, and processes
• Experience required: 1 to 2 years

In This Role, You’ll Get To:

• Manage end-to-end client onboarding processes ensuring a smooth transition
• Coordinate with clients to gather requirements and set up accounts accordingly
• Provide product training sessions to clients and their teams
• Guide clients on system usage, features, and best practices
• Act as the primary point of contact during the onboarding phase
• Collaborate with internal teams (technical, support, operations) for seamless onboarding
• Ensure all onboarding milestones are completed within timelines
• Address client queries and resolve issues during the onboarding stage
• Maintain onboarding documentation and provide regular status updates
• Ensure a successful handover to support or account management teams after onboarding completion