We’re looking for a remote operations executive to handle backend business operations for Circle, ranging from customer support, order management, and product listings on the platform.

Key Responsibilities:

Customer & Seller Support:

• Manage inbound queries on all platforms (WhatsApp, Meta, calls)
• Manage communication on campaigns and keep track of conversations with customers
• Identify issues with orders and resolve them

Order Management:

• Manage end-to-end order process: ensure timely dispatch, customer intimation, delivery coordination
• Manage returns, refunds, and exchanges
• Collect feedback and feed into company insights pipeline

Product Listings:

• Receive data from ops team in UAE and convert it into listings for the website which involves

• Basic picture editing (tools provided) through Canva
• Creating Shopify listings with Circle’s internal tool
• Ensuring data sanity of each listing (price, metafields, tags)

Maintaining Platform Hygiene:

• Keep track of listings on platform and do regular health check of the platform