Responsibilities:

• Handle inbound and outbound calls from customers, providing exceptional service in Urdu.
• Resolve customer inquiries and issues promptly and efficiently.
• Document and update customer records accurately.
• Follow communication scripts and protocols when handling different topics.
• Ensure customer satisfaction through proactive engagement and follow-ups.
• Collaborate with team members to improve customer service outcomes.
• Adhere to company policies and procedures while maintaining a positive attitude.

Requirements:

• Proficiency in Urdu language, both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations professionally and patiently.
• Strong problem-solving skills and attention to detail.
• Basic computer literacy and familiarity with call center equipment and software.
• Ability to work in a dynamic and fast-paced environment.

Qualifications:

• Fresh graduates welcomed; prior experience in customer service is a plus.
• High school diploma or equivalent.
• Strong work ethic and a commitment to providing excellent customer service.
• Flexibility to work various shifts, including evenings and weekends if required.

Preferred:

• Women candidates who can contribute to a diverse and inclusive workplace.
• A positive and enthusiastic attitude towards customer service.