Responsibilities:

• Handle inbound and outbound calls in a timely and professional manner.
• Respond to customer inquiries and provide accurate information.
• Assist customers with troubleshooting and resolving issues.
• Maintain customer satisfaction by providing courteous service.
• Keep records of all conversations in the call center database.
• Meet or exceed personal/team qualitative and quantitative targets.
• Follow communication policies, procedures, and guidelines.

Requirements:

• Excellent communication and interpersonal skills.
• Basic computer skills with proficiency in MS Office.
• Ability to handle stressful situations in a calm and effective manner.
• Strong problem-solving abilities.
• Ability to work flexible hours including evenings, weekends, and holidays as needed.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• No prior experience required; fresh graduates are encouraged to apply.
• Fluency in multiple languages is an advantage but not required.

Personal Attributes:

• Punctual and reliable.
• Customer-focused with a positive attitude.
• Strong work ethic and self-motivation.
• Ability to work independently and as part of a team.