Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Maintain a high level of customer service and provide timely solutions to customer complaints.
• Record details of customer interactions, inquiries, complaints, and comments.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Follow communication scripts and guidelines as necessary.
• Ensure customer satisfaction and uphold the company's reputation.

Requirements:

• Ability to work evening and night shifts.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to remain calm under pressure and manage stressful situations effectively.
• Proficient computer skills and ability to use customer support software.
• Consistent attention to detail with a focus on quality and accuracy.

Qualifications:

• Fresh graduate with no specific prior experience required.
• High school diploma or equivalent; higher education preferred.
• Basic knowledge of phone systems and call center technology is a plus.
• Willingness to learn and adapt to new systems and processes.
• Ability to work on-site in a team environment.
• Strong desire to provide excellent customer service.