Zing Pakistan

Zing Pakistan, a dynamic and innovative clothing and lifestyle brand under the umbrella of MAR Group of Companies, is committed to delivering high-quality fashion products and an exceptional shopping experience to customers across Pakistan. As part of our continued growth, we are looking for a dedicated and customer-focused Customer Support Executive to join our team and strengthen our customer service operations.

Role Description:

As a Customer Support Executive at Zing Pakistan, you will be responsible for handling customer inquiries, resolving concerns, and ensuring a smooth and positive shopping experience. The ideal candidate will have 1 year of relevant experience in customer support, preferably within e-commerce, retail, or a similar fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries through email, phone, chat, WhatsApp, and social media platforms
• Handle customer complaints and concerns professionally while providing timely and effective solutions
• Coordinate with sales, warehouse, and operations teams regarding orders, deliveries, and product availability
• Manage customer requests related to returns, exchanges, refunds, and product information
• Maintain accurate customer records, order details, and support interactions
• Monitor social media channels and respond to customer comments and messages professionally
• Provide accurate product information and recommendations according to customer requirements
• Follow up with customers regarding pending orders, complaints, and service requests
• Identify recurring customer issues and provide valuable feedback to improve service quality
• Prepare basic customer support reports and maintain records of customer feedback
• Ensure a positive customer experience while professionally representing Zing Pakistan

Requirements:

• 1 year of experience in Customer Support, Customer Service, Call Center, E-commerce, or a related field
• Excellent verbal and written communication skills
• Strong customer handling and interpersonal abilities
• Ability to manage complaints and resolve customer issues effectively
• Comfortable managing multiple communication channels simultaneously
• Strong problem-solving and decision-making skills
• Good organizational skills with strong attention to detail
• Basic computer skills and familiarity with CRM or customer support tools
• Ability to work independently and collaborate effectively with a team
• Customer-first mindset with a professional and positive attitude
• Experience in fashion, retail, or e-commerce will be considered an advantage