Job Description

Customer Support Officer (CSO)

Nova Finance is seeking energetic and driven male Customer Support Officers to join our on-site team. You will handle customer inquiries, resolve issues, and ensure a seamless financial service experience.

Job Overview

• Company: Nova Finance
• Role: Customer Support Officer (CSO)
• Openings: Multiple Positions
• Location: On-site
• Working Days: 6 days a week (1 rotating day off)
• Salary: Up to 50,000 PKR (Based on experience)
• Location: Lahore

Key Responsibilities

• Answer incoming customer calls regarding fintech product features and account issues.
• Guide users through account creation, verification, and transaction processes.
• Troubleshoot technical glitches and payment failures patiently.
• Escalate complex financial or technical issues to the relevant department.
• Maintain accurate records of customer interactions in the CRM system.
• Meet daily performance metrics including call handling time and quality scores.

Requirements

• Education: Minimum Intermediate/A-Levels or Bachelor's degree.
• Experience: 6 months to 1 year in a customer service or call center role preferred.
• Communication: Strong verbal and written communication skills in Urdu and English.
• Skills: Basic understanding of fintech apps, mobile wallets, and digital banking.
• Attributes: Strong problem-solving skills, patience, and ability to work under pressure.

Benefits

• Competitive fixed salary up to 50k.
• Professional growth in a fast-paced fintech environment.
• Dynamic and supportive team culture.