Report to the Team Lead – Operations and perform assigned responsibilities in accordance with established policies, procedures, and business plans.
Monitor process adherence and ensure compliance with established protocols and operational standards.
Serve as the first point of contact for clients, providing technical and operational support related to the installation, configuration, and use of credit bureau services.
Coordinate with clients to facilitate a smooth onboarding process and address operational concerns in a timely and effective manner.
Receive, document, and track customer complaints systematically to identify recurring issues and support the implementation of preventive measures.
Provide training, demonstrations, and guidance to clients on the effective use of Tasdeeq’s services and applications.
Coordinate with internal teams to resolve technical and operational issues faced by clients, ensuring timely resolution and clear communication.
Support clients during application updates, upgrades, and related activities to ensure minimal disruption to their operations.
Develop, update, and maintain support documentation, FAQs, user guidelines, and other relevant materials for internal and client use.
Work closely with the Operations team to identify opportunities for improving support processes, service delivery, and overall client experience.
Perform other operational and client-support responsibilities as assigned by the Reporting Manager.
Requirements & Qualifications
Education: Bachelor’s or Master’s degree in Business Administration or a related field from a reputable institution.
Experience: 0–1 year of relevant operational, business, customer support, or related experience preferred. Fresh graduates are encouraged to apply.
Strong interpersonal and relationship-building skills, with the ability to develop and maintain positive client relationships.
Proficiency in Microsoft Office, particularly Microsoft Excel.
Strong analytical and data interpretation skills with good attention to detail.
Excellent written and verbal communication skills.
Strong problem-solving and organizational skills.
A resourceful, proactive, and self-motivated “can-do” attitude.
Ability to work effectively both independently and as part of a team.
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