Position Specific Overview

We are looking for someone who will work closely with multiple functions, providing oversight to the product and technology function: continued innovation and assurance that the process for development, infrastructure, and project management is in place to facilitate the organization’s growth. We seek a candidate interested in the ride-hailing, commerce, and delivery space and willing to wear multiple hats to do whatever is needed to drive an outcome.

About the Role

• Serve as the primary bridge between business stakeholders and the technology team, ensuring clear alignment on vision, priorities, and successful execution.
• Identify opportunities in existing and new verticals and internal tools; use research and data to evaluate impact, outcomes, and learnings.
• Conduct user research and leverage feedback and internal data to inform and shape broad UI/UX changes, with a solid understanding of product design principles and Figma.
• Ensure documentation for new product developments, liaising with Operations, Tech, Marketing, Customer Servicing, BI, and UI/UX teams.
• Monitor user behavior on both the Bykea customer and partner apps and identify optimizations, both in terms of performance and drop-offs in user journey funnels.

Qualifications & Experience

• 3+ years of experience working with consumer-focused digital products.
• Degree in business, design, computer science, information technology, or a related discipline.
• Responsible for the launch and subsequent refinement of an app or technical product in the past.
• Hands-on experience with AI tools.
• Technically savvy or willing to learn enough to perform basic SQL lookups, create simple engineering tickets, and properly leverage product event tracking solutions.
• Strong requirements gathering and documentation skills.
• A data-driven and analytical mindset is a strong plus, with experience using metrics, funnels, and user data.

Mindset

• Pragmatic with a love for hacking a solution and willingness to test and try before investing.
• Positive energy for peers and willingness to help colleagues.
• Willingness to incorporate learnings from the most junior employee to a street vendor.
• Flexibility in knowing when to obsess over incremental details, refining existing offerings, and when blue sky thinking is required.
• Customer-centric: loves getting into the mind of a customer to deliver an addictive user experience.