Key Responsibilities

• Monitor and follow up on outstanding receivables to ensure timely collection.
• Coordinate with merchants regarding pending invoices, payments, reconciliations, and account-related queries.
• Maintain close communication with the Sales Department to resolve customer concerns affecting collections.
• Liaise with the Accounts Department to reconcile customer ledgers, identify discrepancies, and ensure accurate financial records.
• Visit merchant offices, when required, to resolve collection issues, conduct reconciliations, and strengthen business relationships.
• Attend and resolve merchant queries related to invoices, payments, credit notes, debit notes, account statements, and outstanding balances.
• Prepare customer account reconciliations and obtain confirmation of balances.
• Ensure timely submission and tracking of supporting documents required for payment processing.
• Escalate overdue accounts and collection risks to management with appropriate recommendations.
• Maintain proper documentation of collection activities, customer communications, and visit reports.
• Assist in reducing the aging of receivables and improving collection efficiency.
• Prepare periodic reports on outstanding receivables, collection status, merchant visits, and recovery performance.
• Perform any other assignments as directed by management.

Qualifications and Skills

• Bachelor’s degree (preferably in accounts or related subject).
• Strong communication skills.
• Expert in Microsoft Excel.
• 3-4 years of experience (preferably in recovery).