Key Responsibilities

Agile Delivery Management

• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Manage sprint execution, backlog grooming, prioritization, and delivery tracking.
• Ensure timely and structured delivery of product features, enhancements, and data initiatives.
• Monitor team velocity, sprint commitments, and delivery performance.
• Identify and remove impediments impacting project timelines and team productivity.
• Promote Agile best practices and continuous improvement across teams.

Production Support & Incident Management

• Act as the primary coordinator for critical production incidents (P0/P1).
• Ensure rapid triage, communication, escalation, and resolution of production issues.
• Coordinate with technical and business stakeholders during incident response.
• Drive post-release monitoring and support activities to maintain system stability.
• Facilitate Root Cause Analysis (RCA) sessions and ensure preventive actions are implemented.
• Monitor incident trends and recommend process improvements to reduce operational risks.

Stakeholder & Cross-Functional Coordination

• Collaborate closely with Product, Engineering, Data, Operations, and Finance teams to align priorities and dependencies.
• Ensure clear ownership, accountability, and delivery commitments across all stakeholders.
• Track action items, risks, blockers, and defined ETAs to ensure successful execution.
• Provide regular updates on delivery progress, production issues, and operational performance.

Process Governance

• Establish and maintain delivery governance frameworks and support processes.
• Ensure adherence to service-level agreements (SLAs) and operational KPIs.
• Promote transparency, accountability, and ownership throughout the delivery lifecycle.
• Drive continuous improvement initiatives to enhance team effectiveness and delivery outcomes.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
• Certified Scrum Master (CSM) certification is preferred.
• Additional Agile certifications will be considered a plus.

Experience Requirements

• 4–7 years of overall professional experience.
• Minimum 2 years of experience as a Scrum Master, Agile Delivery Manager, or Project Manager.
• Strong experience in the courier, logistics, supply chain, transportation, or e-commerce domain (mandatory and a key selection criterion).
• Proven experience managing production support, incident management, and operational escalations.
• Experience working in high-volume, SLA-driven environments.

Technical Competencies

• Strong understanding of Agile frameworks including Scrum and Kanban.
• Expertise in sprint planning, backlog management, and Agile delivery execution.
• Experience managing cross-functional dependencies and multiple stakeholders.
• Strong knowledge of incident management, release management, and production support processes.
• Familiarity with project management and collaboration tools such as Jira, Confluence, Azure DevOps, or similar platforms.
• Ability to track KPIs, SLAs, and operational performance metrics.