Job Description
Job Overview
We are seeking a skilled Technician for Laptop & Desktop support. The ideal candidate will be responsible for maintaining, repairing, and upgrading a wide range of computer systems and peripherals. The technician will provide timely and effective technical support to ensure optimal performance of IT infrastructure on-site.
Key Responsibilities
- Diagnose and resolve technical hardware and software issues on laptops and desktops.
- Perform routine maintenance and upgrades on computer systems and peripherals.
- Install and configure hardware, operating systems, and applications.
- Provide technical support and training to end-users.
- Monitor and maintain computer performance and security.
- Collaborate with IT team members to improve system efficiency.
- Maintain detailed records of repairs and technical service reports.
- Ensure compliance with IT policies and procedures.
Requirements
- Proven experience (3-5 years) as a Laptop & Desktop Technician or in a similar role.
- Strong troubleshooting skills and technical knowledge.
- Proficiency in installing, configuring, and maintaining operating systems and applications.
- Experience with hardware repairs and component replacements.
- Familiarity with network configurations and basic networking concepts.
- Ability to work independently and manage multiple tasks.
- Excellent communication and customer service skills.
- Detail-oriented with strong analytical skills.
Qualifications
- High school diploma or equivalent; an associate degree or certification in IT, computer science, or a related field is preferred.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
- Familiarity with various operating systems including Windows, macOS, and Linux.
- Ability to lift and move equipment as required.
Work Environment
- On-site work required.
- Full-time position with potential for overtime during peak periods.
Join our team and contribute to the efficient functioning of our IT infrastructure while delivering exceptional support to our users.
